Check out our Frequently Asked Questions below. If you still need help please contact us.
COLLECTIONS
When will a specific collection be released?
For more information on specific collections and release dates, subscribe to our Newsletter or Follow Us on Instagram.
Will you work with my favorite author?
We would love to, but sometimes licensing is hard to obtain. Feel free to send us an email with your favorite author's info and we will see what we can do.
I'm an author! How can I get DM merch made for my work?
Interested authors should fill our Author Interest Form! Depending on our availability and if we have open spaces for new authors, we will contact you when we are able to discuss the specifics of working together! The details included in the form will help us to best determine when/where we can fit you into our current line-up.
ORDERING
Where do you ship to?
Almost anywhere! We offer worldwide shipping at the lowest price point possible. If you don't see your location on the list at checkout, please don't hesitate to message us.
How long will it take to get my order?
There are two timelines after your order is placed: our production time and USPS' shipping time.
Orders with ready-to-ship items (including stickers, bookmarks, notepads, keychains, etc.) will likely ship within a week.
Orders with made-to-order items (including clothing, annotation kits, etc.) will ship within 2-3 weeks of your purchase. See the banner at the top of the website for the most recent timeline update.
Pre-orders run a separate timeline, which is always noted in the product titles and description, and ship within 4-6 weeks of purchase.
For more information on shipping, see below!
How long does shipping take?
Once we drop a package in the mail, the timing is really out of our control. We ship via USPS which can take anywhere from 3 days on domestic orders to 3 weeks on international orders. Every order we ship will come with a tracking number so you can follow your package all the way from our office to your house!
How do I track my order?
You can track your order through your confirmation email or through this page!
General
Do you have a rep team? Can I be a rep?
We do! At this time the rep team is full, but keep an eye on our social media because we will post next time we open up applications for the team.